REGISTRATION, EVENT, AND CANCELLATION POLICIES

We understand there are times when a situation in life or business requires you to cancel or change your Kickoff registration. While we will do our best to accommodate all requests, some changes and/or cancellations may result in a fee. Please read the following information very carefully to understand the Kickoff event policies. If you have any questions, please reach out to the Events Team at events@o2ebrands.com.

Kickoff 2027 event policies - Cancellations (Franchise Attendee or Guest): Requests for registration cancellations must be submitted by email to events@o2ebrands.com and are subject to the refund policies outlined below:

1. Before January 8, 2027: No cost; any monies paid will be fully refunded
2. January 8 - January 15, 2027: 50% of shared accommodation fee applies ($675 CAD)
3. January 15 - January 22, 2027: 75% of shared accommodation fee applies ($1012.50 CAD)
4. After January 22, 2027: Full shared accommodation fee applies ($1350 CAD)

If cancellation results in your franchise not sending a representative, please refer to your brand’s Operation Manual for applicable no-show fees (Currently $1350 CAD for Kickoff 2027) + liquidated damages. Please connect with your franchise operations manager for more information and assistance. 

In the event of an emergency or illness that impacts your ability to attend, registrations are fully transferable and you can send someone approved by the Franchisor as a substitute in your place; however the cancellation fees as set out above shall still apply in the event of such cancellation and if no substitution occurs. Transfers due to illness or emergency will not be charged any administration fee.